Peak PIM "the App" provides product information management functionality to Shopify, "the Service" to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

PERSONAL INFORMATION THE APP COLLECTS

When you install the App, we are automatically able to access certain types of information from your Shopify account: store account data (your store URL, Shopify plan, name, email address, and billing information) and product catalog data (products and variants, metafields, metaobjects, media and files, and sales channel and regional catalog settings). We may also collect information you provide directly when contacting us for support or signing up for updates.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the personal information we collect to provide the Service and operate the App. We also use it to communicate with you, improve and optimize the App, and where relevant, share information about our products or services. We use third-party analytics tools to understand how the App is used, and email or CRM tools to manage communications. These services may process certain account-level information on our behalf and are bound by their own privacy policies.

SHARING YOUR PERSONAL INFORMATION

We do not sell your personal information. We may share it with trusted service providers who help us operate the App, only to the extent necessary for them to perform their services. We may also share your information to comply with applicable laws, respond to a lawful request, or protect our rights.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you, and to ask that it be corrected, updated, or deleted. To exercise this right, please contact us using the information below.

CHANGES

We may update this privacy policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will notify you of any significant changes where required.

CONTACT

For questions about this policy, privacy concerns, or to submit a request regarding your data, please reach out by email at support@peak-pim.com